Refund policy
Return & Refund Policy
Return Policy (7 Days)
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
As we deal in lenses and lens frames, products must be unused and not fitted or adjusted in any way due to hygiene and safety reasons.
How to Start a Return
To start a return, you can contact us at info.lensplus@gmail.com. Please note that returns must be requested before sending the product back.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any return-related queries, you can contact us at info.lensplus@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Used lenses or frames
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Customized or prescription lenses or frames
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Personal care goods
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Sale items or gift cards
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Hazardous materials, flammable liquids, or gases
If you have any questions about your specific item, please contact us before making a purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
European Union 14 Day Cooling Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Your item must be unused and unworn, with tags, in its original packaging, and accompanied by proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and reflect the refund.
If more than 15 business days have passed since your return was approved, please contact us at info.lensplus@gmail.com.
